Answers to common questions — or get in touch.
Email hello@zoomies.global. In the app: Account → Contact us.
How does escrow work?
When you accept an offer you pay through Zoomies. The money is held securely by our escrow partner and only released to the Tasker once you confirm the job is done.
When does the Tasker get paid?
As soon as the Poster releases payment (or it auto-releases after the review period), the payout is sent to the Tasker's bank account — usually by the next business day.
What fees do Taskers pay?
A service fee is deducted from your payout. You'll always see exactly how much you'll receive before you send an offer.
What if I'm not happy with the work?
Don't release payment — tap "Raise a dispute" on the task. The money stays on hold while our team helps resolve it.
Can I book help for my family in South Africa while I live overseas?
Yes. When posting, add the name and number of the person on site. They'll only be shared with the Tasker once the booking is paid.
Is it free to post a task?
Yes. You only pay when you accept an offer.
How are Taskers verified?
Taskers can verify their identity with an ID document and selfie. Verified Taskers show a badge on their profile.
Why can't I see phone numbers in messages?
Contact details are hidden until a booking is paid, to protect you and keep payments safe in escrow.
Forgot your password?
Tap "Forgot password" on the app's log-in screen and we'll email you a reset link.
Delete my account
In the app: Account → Delete account. Your personal details are removed after 14 days.
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